ABSTRACT
As the United States immigrant population continues to expand, the number of Americans with Limited English Proficiency (LEP) is expected to increase. Associated with this rise is the need for interpreter services to facilitate communication between patients with LEP and health care providers. Penn Language Link (PLL) is a group of trained student volunteer interpreters at the University of Pennsylvania who address this need by providing face-to-face medical interpretation in the clinics and hospitals of the University of Pennsylvania Health System (UPHS). Volunteer medical interpreters represent an important component of UPHS’ language services by facilitating patient-provider communication, decreasing use of untrained and ad hoc interpreters, easing the financial burden of providing face-to-face interpretation, and reducing dependence on bilingual staff. Since its inception in 2003, PLL has performed 169 interpretations in four different languages, logging almost 300 hours at an estimated net cost savings of $36,800. Key current efforts include educating hospital staff in how to access and optimally use interpreters, and continuing to develop relationships with outpatient and community clinics. The authors hope that PLL serves as a model for other students who wish to organize a volunteer medical interpretation group. Specific recommendations are provided to facilitate this process.
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